Cancellations

Return/Refund Policy

Returns requests must be submitted in writing to mepacoparts@apachestainless.com. You can expect to receive a pre-authorized RMA (Return Material Authorization) from the Mepaco Parts Manager.

  • Returns are accepted for stock items 30 days after receipt, but will be subject to a restocking fee
  • Items must be returned in good condition.
  • Customer will pay for return shipping on restocking of items.
  • Custom parts are non-returnable.
  • In the event an order or custom part was produced in error, the return will be refunded and return shipment costs will be covered by Apache.

Cancellations

Under normal circumstances, parts ordered can be changed or cancelled within 48 hours.

Return Shipping

To return your product, you should mail your product with a pre-authorized RMA (Return Material Authorization) to:

200 W. Industrial Drive Beaver Dam, WI 53916 USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

It is advisable to use a trackable shipping service or purchasing shipping insurance.

RELIABLE BY DESIGN


Reliability is the cornerstone that transcends our products and services. Great strides are taken to exceed expectations in production, quality, workmanship, longevity, safety, sanitary design and overall value. Reliability must be realized by all who come in contact with our products and services.